All fragrance and color sales are final. We recommend that you try sample sizes first. For sanitary reasons, we cannot take them back nor resell them. We also do not offer any type of fragrance exchanges. Fragrance is sold by weight and not by volume; therefore, the fill level of each oil may differ. Due to the high concentration of our fragrance oils, we suggest that you test them in products before calling us; fragrance smells different in finished products than they do out of the bottle. Fragrances with the same name from different companies will likely smell different. Citrus fragrances can have a fuel type aroma. Fragrance used in bath and body products may discolor and make the product thin. We suggest testing our products prior to making large quantities of your finished goods. Virginia Candle Supply is not responsible for any products or equipment you used when making your products. We will not reimburse customers for raw ingredients used in finished products. We are NOT responsible for finished products.
Due to the fact that wax may differ from batch to batch, we cannot guarantee that all batches will be identical. Once you have opened the wax and used it, it cannot be returned.
All Bath-n-Body Products are non-returnable due to sanitary reasons.
Receiving Broken Merchandise - All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please call or email us to report the damage.
Please report any missing merchandise, order mistakes, and any other order problems within 72 hours of delivery. After 72 hours from delivery, we will conclude that your order was completed accurately and no refunds or exchanges will be accepted after that time.
Please be advised: Virginia Candle Supply will not be held responsible for merchandise that shows to be delivered by the carrier. If you find that your package has been stolen, please contact us, and we will ask for the shipper to start a tracer on your package. Be advised that tracers begin an investigation into the delivery, and can take weeks to hear back from the shipper. We will not simply reship your order when it is stolen. If it is discovered that your package was indeed stolen, then we suggest that you file a police report with your local police department.