Virginia Candle Supply is a privately-held, family-owned company located in Kingsport, Tennessee. We service the candle, soap, cosmetic, and toiletries industries with raw ingredient supplies. The staff at Virginia Candle Supply is collectively focused on building win-win relationships with our customers. Virginia Candle Supply is dedicated to providing you with the highest-quality products at competitive prices. We understand the importance of receiving your supplies promptly, and we strive to fill and ship all orders received by 10:00 am (EST) the very same day, although we cannot guarantee this. Your questions, comments and suggestions are very important to us. We encourage you to call us for assistance anytime (423) 726-2400. Our professional staff has years of experience, and we enjoy helping our customers make and market the finest candles, soap, and toiletries. We are honored to be your supplier of choice.
In order to utilize the Website, you must be 18 years of age or older, or if under age 18, you must have your parent’s or guardian’s permission. By using the Website, you hereby represent and warrant to the Company that you are in fact 18 years of age or older or you have your parent’s or guardian’s permission.
In order to utilize the Website to purchase goods and merchandise, you agree to create a login account (“”). Creating an online Login Account saves time by pre-filling orders with your relevant contact information. Your Login Account will also give you access to your Wish List or your previous orders. In creating your Login Account, you agree to the following: (a) to provide the Company with accurate, current and complete information about you as required by the various forms on the Website (“”); (b) to maintain with reasonable diligence, the security of any password or username for the Website; (c) to notify the Company in writing as soon as possible of any alleged unauthorized use of your username and password, Login Account or the Website; (d) to unconditionally accept any and all responsibility for all use and activities that occur on your Login Account or under your username and password; and (e) to accept any and all risks of unauthorized access to your Login Account and your Account Information, and/or any other information you submit to the Company.
You may utilize the Website to order goods and merchandise offered by the Company. You may also order via telephone at (423)726-2400. We do not require any minimum order. The Company reserves the right to refuse acceptance of any order, or to otherwise cancel any order for the Company’s convenience or otherwise, in its sole and absolute discretion, without penalty.
For orders received by 10:00 am (EST), we use reasonable efforts to process and ship such orders that same day, but we do not guarantee it. During our busy season (September 1-December 20), orders may take several days to process and ship due to order volume.
When an order is placed, it is considered "New Status". When the purchase price is paid through your Payment Account (defined below), your order is considered "Processing Status". Finally, upon processing, orders enter the "Shipped Status", and are given tracking numbers. You will be emailed the tracking numbers when your order is shipped. You will be able to track your packages (after 5:00 pm) through the email you receive. You can also track the status of your order on our website by entering your order ID# and your email address.
We do NOT have a printed catalog.
The pricing for each product shall be clearly displayed on the Website at the time you purchase the products from the Company on the Website. Virginia Candle Supply reserves the right to change its prices, at any time, without notice. Revised prices will be available on the Website. The amount of any local, state, federal, provincial or international tax or tariff levied on the goods, including, without limitation, sales or use tax if required to be collected by the Company, shall remain be your sole responsibility, and where required to be collected by the Company, shall be added to each order.
If the Company receives an order that includes items that are out of stock, the Company will contact you via telephone and/or email to inform you of the out of stock items and either credit your payment method for the amount of the out of stock merchandise or offer to hold your order until the item is available.
Goods can be purchased by you through the Website by credit card (currently accepted are American Express®, Discover®, MasterCard® and Visa®), by debit card, by using your PayPal® account, or by using any other method of payment authorized on the Website at the time of order (each a “”). By using a Payment Account with the Website, you represent and warrant to the Company that (a) you are the holder of the Payment Account submitted for approval to the Company; (b) the Payment Account billing information is correct, current and complete; and (c) you authorize the Company to charge the provided Payment Account for the total amount of the purchase, plus any shipping and taxes, for which you have submitted the Payment Account.
Customers may also choose to pick-up online orders in our store located at 5512 Fort Henry Drive, Kingsport, TN, and pay cash at the time of pick-up. Please allow us 4 hours to have your order ready for pick-up. Pick-ups can be made Wednesday-Friday 10:00 am-2:00 pm.
No CODs or checks are, or will be, accepted. We are not responsible for delays in order processing due to declined Payment Accounts.
Title in and risk of loss for all goods sold on the Website shall pass to you upon delivery of the goods to carrier F.O.B. the Company’s facility and/or warehouse. All packages will be shipped with tracking information. (Once a package shows delivered by the carrier, Virginia Candle Supply is no longer responsible.) All shipping costs shall be your sole responsibility unless otherwise noted when ordering. For any merchandise that is returned to the Company due to an incorrect address provided by you, you shall be responsible for all additional shipping costs incurred by the Company and you hereby authorize the Company to charge your Payment Account for such additional shipping costs.
All shipping is currently done through FedEx, USPS, and UPS, although the Company reserves the right to change this at any time. You are solely responsible for all shipping and delivery costs for the delivery method selected by you when placing your order. You authorize us to bill such shipping and delivery costs to your Payment Account. Because of the many possible variables of an order, on-line shipping charges may not calculate properly in the check-out process. In this case, shipping charges may be billed separately from your order, and you authorize us to bill such shipping and delivery costs to your Payment Account. Once an order is placed, it is given a specific order ID#. Our shipping system integrates with these numbers so that your package is shipped as fast as possible to you.
All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please call us at (423)726-2400 or email us at [email protected] to report the damage, and we will assist you in placing a damage claim with carrier who made your delivery. In the event that your product is damaged and we are not reshipping the product, we will issue a store credit for the damaged products. Any damages should be reported within 72 hours of delivery. After 72 hours, all orders are presumed to be accurate and free of damage, and no returns, refunds or exchanges will be accepted after that time.
Virginia Candle Supply will not be held responsible for lost or stolen merchandise, including, without limitation, any lost or stolen merchandise that resulted from you choosing to allow delivery of your order without a signature. If you find that your package has been lost or stolen, contact us at (423)726-2400, and we will assist you in making a claim and/or placing a tracer on your package. Please be advised that tracers and other requests only initiate investigation into delivery issues and can take weeks to progress or be resolved. If it is discovered that your package was stolen, we suggest that you file a police report with your local police department.
Due to sanitary and other reasons, all sales, including, without limitation, fragrance, color, wax and Bath-n-Body Products, are final and may not be returned, exchanged or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges and refunds will be accepted for the missing or incorrect products only. All orders that have missing items or that contain incorrect products must be reported to the Company within 72 hours of delivery. After 72 hours from delivery, all orders are presumed to be accurate, and no returns, refunds or exchanges will be accepted after that time.
To process a claim regarding missing or incorrect products, contact us within 72 hours of delivery at (423)726-2400 or [email protected]. Incorrectly shipped items will be returned, exchanged or refunded only if returned to us unopened and in its original packaging at the following address: 5512 Fort Henry Dr., Kingsport, TN 37663. Upon receipt of the returned item, we will fully examine it and notify you via phone or email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will issue a refund in the form of a store credit in the amount of your purchase price.
Permissible returns, exchanges and refunds do not include any shipping and handling charges. Shipping charges for all permissible returns, exchanges and refunds must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable, and any amounts refunded will not include the cost of shipping.
Once an order is placed and accepted, it cannot be cancelled by you. Exceptions will not be made to this cancellation policy. Any additions to an order will be treated as separate orders and assigned a separate order number. It is crucial that you double and triple check the accuracy of your order before clicking the “place order” button during checkout. The Company will not be held accountable for and will not correct any order mistakes that you have made. The Company will not add to your order or take away from your order. The Company reserves the right to combine orders for shipping. Shipping is based on weight and will not be refunded.
There is a fifteen (15%) restocking fee charged for any order that the Company cancels due to lack of payment in full. For example, we have had incidences where international customers have paid for their merchandise, we have packed their order and emailed them to alert them that they need to pay for shipping, but the customer fails to pay for the shipping. In such an instance, your credit card will be credited the amount of your merchandise minus a fifteen (15%) restocking fee due to costs incurred by the Company in processing, packing and unpacking your order.
The Company attempts to be as accurate as possible in describing products and merchandise for sale on the Website. However, the Company does not warrant that product descriptions or other content on the Website is accurate, complete, reliable, current, or error-free.
Please be advised that due to the high concentration of fragrance oils, we suggest that you test them in final products before calling us. Fragrances smell different when diluted in finished products rather than when concentrated in the bottle. Additionally, Fragrances with the same name, but from different manufactures, may smell differently. Citrus fragrances in concentrate may resemble a fuel type aroma. Fragrances used in bath and body products may discolor and make the final product thin or diluted.
Waxes may differ from batch to batch. As a result, we cannot guarantee that all batches of wax will be identical or perform exactly the same.
We suggest testing products purchased through the Website prior to making large quantities of your finished goods. The Company is not responsible for any products or equipment you used when making your finished products. We will not refund customers for raw ingredients used to make finished products.
The Content of the Website, including, without limitation, the product descriptions, fragrance names, learning materials, classes and photos, and the logos and marks used in connection with the goods provided on this Website (collectively the “”) are subject to the ownership rights of the Company and/or its licensors. Any use of the Intellectual Property on the Website without the consent of the Company or its owner is strictly prohibited. Except as otherwise provided in these Sale Terms and Conditions or the Policies, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, Content, photographs, materials, products, services or Intellectual Property from this Website. The Company will aggressively enforce its intellectual property rights to the fullest extent of the law.
From time-to-time, the Company may publish on the Website or otherwise make available to customers (through third party links or otherwise) recipes or instructions for the creation of candles, soaps or other products (each a “” and collectively the “”). Additionally, from time-to-time you may choose to purchase through the Website or otherwise from the Company PRODUCTS AND raw ingredients (“”) for your creation of candles, soaps or other products (“”).
The Company is not responsible for the outcome of any recipe or instructions you try, whether utilizing a Recipe from the Website, a third-party link or otherwise, and whether utilizing Ingredients purchased from the Website or elsewhere. Furthermore, Virginia Candle Supply shall not be responsible for any Finished Goods you create utilizing Ingredients purchased from us. Additionally, the Company shall not be responsible for your failure to comply with: (1) applicable law, including, without limitation, FDA regulations, and/or (2) IFRA guidelines.
By: (a) voluntarily using any Recipe provided on Website, linked to the Website, or otherwise made available by the Company, (b) by purchasing Ingredients for the use in making any recipe or following any instructions, whether a Recipe provided or made available by the Company or a recipe or instructions made available by any other party, or created by you, or (c) by purchasing Ingredients from the Company for use in creating or manufacturing any Finished Goods by you, you hereby: (1) voluntarily and irrevocably assume the risk of any potential injury that may result, including, without limitation, personal injury, including death, and/or property damage, and (2) waive and release the Company, and its members, managers, shareholders, directors, employees, agents, representatives, successors and assigns from any and all liabilities, damages, injuries, claims, causes of action, costs or expenses which may in any way arise as a result of or related to: (i) your use of any Recipe provided on Website, linked to the Website, or otherwise made available by the Company, (ii) your purchase of Ingredients for the use in making any recipe or the following of any instructions, whether a Recipe provided or made available by the Company or a recipe or instructions made available by any other party, or created by you, or (iii) your use of Ingredients in creating or manufacturing any Finished Goods.
THE WEBSITE AND THE PRODUCTS FOR SALE THEREON ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES, EXPRESS OR IMPLIED. THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING, WHERE PERMISSIBLE BY LAW, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND INFRINGEMENT. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS THAT THE WEBSITE OR THE CONTENT WILL MEET YOUR REQUIREMENTS, WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE, ITS SERVERS OR THE CONTENT ARE FREE OF VIRUSES, BUGS OR OTHER HARMFUL OR DAMAGING COMPONENTS. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT OR MATERIAL ON THE WEBSITE.
YOU ACKNOWLEDGE THAT THE COMPANY SHALL HAVE NO LIABILITY FOR ANY ACTION TAKEN WITH RESPECT TO YOUR USE OF WEBSITE CONTENT THAT IS NOT AUTHORIZED BY these Sale Terms and Conditions or the policies. THE COMPANY’S SOLE LIABILITY UNDER these Sale Terms and Conditions AND THE POLICIES SHALL BE FOR THE AMOUNTS PAID BY YOU FOR THE GOODS PURCHASED OVER THE WEBSITE. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE AGGREGATE LIABILITY OF THE COMPANY UNDER THESE SALE TERMS AND CONDITIONS SHALL NOT EXCEED AN AMOUNT EQUAL TO THE AGGREGATE PURCHASE PRICE OF ALL GOODS PURCHASED BY YOU ON THE WEBSITE FOR THE RELEVANT ORDER. THE COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR DAMAGES, BUSINESS INTERRUPTION, LOSS OF INFORMATION, LOSS OF USE, LOSS OF DATA OR ANY OTHER PECUNIARY LOSS) RESULTING TO YOUR COMPUTER OR YOUR BUSINESS, RESULTING FROM, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH these Sale Terms and Conditions, THE POLICIES OR YOUR USE OF THE WEBSITE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
By using the Website, you agree to defend, indemnify and hold harmless the Company its members, managers, shareholders, directors, officers, employees, agents, representatives, successors and assigns from and against any claims, actions, damages, penalties, fines, costs, expenses, losses or other liabilities, including, but not limited to, reasonable attorney fees, arising from, in connection with, or in any way relating to any actual or threatened lawsuit, claim or legal proceeding alleging any breach by you of these Sale Terms and Conditions or the Policies, or your use of the Website. The Company reserves the right to assume or participate, at your expense, in the investigation, settlement and defense of any such action or claim.
By using the Website, you hereby represent and warrant to the Company that: (a) you are 18 years of age or are utilizing the Website with the consent of your parent or guardian; (b) these Sale Terms and Conditions and the other Policies are the legal, valid and binding obligations of you enforceable against you in accordance with their terms; (c) you have full authority to enter these Sale Terms and Conditions and the other Policies and your entering these Sale Terms and Conditions and the other Policies does not require the approval or consent of any third party; and (d) your use of the Website will be in accordance with these Sale Terms and Conditions and the other Policies.
The Company may, in its sole discretion, modify or revise the Policies at any time, without notice to you, and all purchases after the effective date of such modifications shall be subject to such changes, amendments and modifications. Any changes or revisions to the Policies will be posted on the Website. Accordingly, you should visit this Website periodically to review the current version of these Sale Terms and Conditions and the Policies.
The Company reserves the right, in its sole discretion, to terminate your access to this Website and related services or any portion thereof, without notice for any reason whatsoever. The use of the Website, these Sale Terms and Conditions, and the Policies shall be governed by the laws of the State of Tennessee, without regard to conflict of law provisions. The sole jurisdiction for any legal proceedings arising out of your use of the Website or any provision in these Sale Terms and Conditions or the Policies shall be the state and federal courts covering Sullivan County, Tennessee. Any waiver by the Company of a breach of any provision of these Sale Terms and Conditions or the Policies shall not operate as or be constructed to be a waiver of any other breach of that provision or of any breach of any other provision of these Sale Terms and Conditions or the Policies. If any one or more of the provisions contained in these Sale Terms and Conditions or the Policies shall be held to be illegal, invalid, unenforceable or void in any respect by any court of competent jurisdiction, these Sale Terms and Conditions or the Policies and any provision therein shall not be rendered null and void and shall not be affected or impaired. These Sale Terms and Conditions and the other terms, agreements and Policies incorporated herein contain the entire agreement between you and the Company with respect to your use of the Website and hereby supersedes all previous agreements with respect to the use of the Website. Your use of the Website shall not create any joint venture, partnership, agency relationship or employment relationship between you and the Company.
If you have any questions or comments regarding the use of this Website, or the Policies, you may contact the Company by mail at 5512 Fort Henry Drive, Kingsport, TN 37663, by phone at (423) 726-2400. The Company will make reasonable efforts to answer your questions or comments but does not guarantee a response to such questions or comments. Please note that the Company cannot give legal advice and no discussions or correspondences with the Company should be construed as such.
In the event of a dispute between you and the Company regarding any claim arising out of your use of the Website, these Sale Terms and Conditions, or the Policies, the Company, if it prevails, shall be awarded all costs of bringing or defending a claim, including reasonable attorney fees and the ordinary costs and expenses incurred in resolving the dispute, including, without limitation, all arbitration related fees and expenses.
ALL DISPUTES BETWEEN YOU AND THE COMPANY, WHETHER ARISING IN TORT OR CONTRACT, INCLUDING WITHOUT LIMITATION ALL DISPUTES ARISING OUT OF THESE SALE TERMS AND CONDITIONS, THE POLICIES AND THE VALIDITY THEREOF, INCLUDING THIS ARBITRATION PROVISION AND CLASS ACTION WAIVER, SHALL BE FINALLY SETTLED BY ARBITRATION CONDUCTED EXPEDITIOUSLY IN ACCORDANCE WITH THE AMERICAN ARBITRATION ASSOCIATION CONSUMER ARBITRATION RULES BY A SOLE ARBITRATOR SELECTED BY THE PARTIES TO THE DISPUTE FROM THE NATIONAL OR SULLIVAN COUNTY, TENNESSEE PANEL OF ARBITRATORS. IF THE PARTIES ARE UNABLE TO AGREE UPON AN ARBITRATOR WITHIN TEN (10) CALENDAR DAYS, EACH PARTY SHALL SELECT AN ARBITRATOR. THE TWO ARBITRATORS SELECTED SHALL SELECT A THIRD ARBITRATOR AND ALL DECISIONS THEREAFTER SHALL BE MADE BY A MAJORITY OF THE ARBITRATORS. THE ARBITRATION SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (9 U.S.C. § 1 ) AND JUDGMENT UPON THE AWARD RENDERED BY THE ARBITRATOR(S) MAY BE ENTERED BY ANY COURT HAVING JURISDICTION THEREOF. UNLESS OTHERWISE REQUIRED BY LAW, THE ARBITRATOR(S) IS NOT EMPOWERED TO AWARD DAMAGES IN EXCESS OF COMPENSATORY DAMAGES AND EACH PARTY HEREBY IRREVOCABLY WAIVES ANY DAMAGES IN EXCESS OF COMPENSATORY DAMAGES.
ARBITRATION PROCEEDINGS SHALL BE COMMENCED BY ANY PARTY TO THIS AGREEMENT BY DELIVERING TO THE OTHER PARTY A WRITTEN NOTICE REQUESTING ARBITRATION. ANY ARBITRATION HEARING SHALL BE HELD IN SULLIVAN COUNTY, TENNESSEE, UNLESS THE PARTIES TO THE DISPUTE AGREE OTHERWISE. ANY AWARD RENDERED BY ARBITRATION SHALL BE FINAL AND BINDING ON THE PARTIES, AND JUDGMENT THEREON MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION. NOTWITHSTANDING ANY ARBITRATION RULES TO THE CONTRARY, THE AWARD OF THE ARBITRATOR(S) MUST BE MADE NO LATER THAN THREE (3) MONTHS FOLLOWING THE DATE ON WHICH THE ARBITRATOR(S) IS APPOINTED, UNLESS THE ISSUE IS THE SUBJECT OF LITIGATION BROUGHT BY A THIRD PARTY AND THE ARBITRATOR(S) DEEMS IT APPROPRIATE TO DEFER ITS AWARD UNTIL THE LITIGATION IS RESOLVED.
Arbitration shall proceed solely on an individual basis without the right for any claims OR DISPUTES to be arbitrated on a class action basis or on bases involving claims OR DISPUTES brought in a purported representative capacity on behalf of others. The arbitrator's authority to resolve and make written awards is limited to claims OR DISPUTES between you and the Company alone. Claims OR DISPUTES may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.
If you encounter difficulty using or accessing any element of this website provided by Virginia Candle Supply, please call us at (423)726-2400 or email us at and we will work with you to provide the information or product you seek through an alternate communication method that is accessible for you consistent with applicable law (through telephone support). Customer service representatives are also readily available in our store, located at 5512 Fort Henry Drive, Kingsport, TN 37663. As a point of information, however, virtually all substantive information on this website is in text form, and virtually all pictures or images are ornamental and non-substantive.
Virginia Candle Supply desires to provide you a positive experience visiting our website, and we aim to promote accessibility and inclusion. Whether you are using assistive technologies such as voice recognition software or captions for videos, a screen reader, or a magnifier, our goal is to make your use of Virginia Candle Supply’s technology as successful and enjoyable as possible.
We are actively devoting resources and taking a wide range of actions to enhance the accessibility of our website and other technology. The following examples are listed below:
· Working with the website platform company we use to review our website for accessibility in relation to Web Content Accessibility Guidelines (WCAG).
· Approaching an outside accessibility web firm with experience and skills pertaining to accessibility
· Creating a statement that promotes accessibility
· Allowing for keyboard navigation
· Including captions for video content
· Offering alternate methods of doing business and communication with Virginia Candle Supply, such as through our brick and mortar store and through telephone communications
· Reviewing our website periodically to test accessibility.
· Requesting feedback and suggestions from our customers on how we can improve our accessibility
· Providing employee training regarding any accessibility issues
· Working with our third party technology suppliers to promote the accessibility of all third party components of our technology environment
Although we are proud of the efforts that we have completed and that are in progress, we at Virginia Candle Supply view accessibility as an ongoing effort.
Please contact us at (423) 726-2400 or if you have any feedback or suggestions as to how we could improve the accessibility of this website or our other technology.