SALE TERMS AND CONDITIONS
Welcome to www.vacandlesupply.com (the “Website”). Your use of the Website to purchase goods and merchandise found on the Website is subject to your acceptance of these Sale Terms and Conditions and the Website’s separate Privacy Policy and Terms of Use (collectively the “Policies”). You should carefully read these Sale Terms and Conditions and the other Policies before using this Website. By using the Website, you agree to be bound by and accept these Sale Terms and Conditions and the other Policies. If you do not agree to these Sale Terms and Conditions and the other Policies, do not use this Website. This Website is the sole property of Virginia Candle Supply, LLC (the “Company,” “Virginia Candle Supply,” “VCS,” “we,” “our” or “us”) and shall not be used for any purpose that is unlawful or otherwise prohibited by these Sale Terms and Conditions or the other Policies. You agree not to use this Website in any manner which could damage, disable, overburden, or impair this Website or which would interfere with any other party’s use of this Website. You hereby assume all risks associated with the use of this Website and should not rely upon any content or materials on this Website (the “Content”) for any reason whatsoever.
Virginia Candle Supply is a privately-held,
family-owned company located in Kingsport, Tennessee. We service the candle,
soap, cosmetic, and toiletries industries with raw ingredient supplies.
The staff at Virginia Candle Supply is collectively focused on building
win-win relationships with our customers. Virginia Candle Supply is dedicated
to providing you with the highest-quality products at competitive prices. We
understand the importance of receiving your supplies promptly, and we strive to
fill and ship all orders received by 10:00 am (EST) the very same day, although
we cannot guarantee this. Your questions, comments and suggestions are very
important to us. We encourage you to call us for assistance anytime (423)
726-2400. Our professional staff has years of experience, and we enjoy helping
our customers make and market the finest candles, soap, and toiletries. We are
honored to be your supplier of choice.
TAX EXEMPTION
VERY IMPORTANT! Tax Exempt Customers Across America: We have a tax nexus in various states
and are now required by law to collect sales tax for orders we receive from
those states. If you would like your Virginia Candle Supply account to be tax
exempt, you must provide us with a copy of a completed Blanket Exemption form
via email to: [email protected]. We do not
grant tax exemption status until we have this form on file in our office, and
that form is filled out correctly and completely. Once we have your tax
exemption form on file, we will mark your account as tax exempt for all future
orders. We cannot refund tax collected on orders once they are paid. You can
prevent further tax collection on your orders by promptly sending us PROOF of
your tax exemption. Please do so right away.
AGE LIMIT
In order to utilize
the Website, you must be 18 years of age or older, or if under age 18, you must
have your parent’s or guardian’s permission. By using the Website, you
hereby represent and warrant to the Company that you are in fact 18 years of age
or older or you have your parent’s or guardian’s permission.
ACCOUNT INFORMATION
In order to utilize
the Website to purchase goods and merchandise, you agree to create a login
account (“Login Account”). Creating an online Login Account saves time by
pre-filling orders with your relevant contact information. Your Login
Account will also give you access to your Wish List or your previous orders. In
creating your Login Account, you agree to the following: (a) to provide the
Company with accurate, current and complete information about you as required
by the various forms on the Website (“Account Information”); (b) to maintain with reasonable diligence,
the security of any password or username for the Website; (c) to notify the
Company in writing as soon as possible of any alleged unauthorized use of your
username and password, Login Account or the Website; (d) to unconditionally
accept any and all responsibility for all use and activities that occur on your
Login Account or under your username and password; and (e) to accept any and
all risks of unauthorized access to your Login Account and your Account
Information, and/or any other information you submit to the Company.
ORDERS
You may utilize the
Website to order goods and merchandise offered by the Company. You may
also order via telephone at (423)726-2400. We do not require any minimum
order. The Company reserves the right to refuse acceptance of any order,
or to otherwise cancel any order for the Company’s convenience or otherwise, in
its sole and absolute discretion, without penalty.
For orders received by 10:00 am (EST), we use
reasonable efforts to process and ship such orders that same day, but we do not
guarantee it. During our busy season (September 1-December 20), orders
may take several days to process and ship due to order volume.
When an order is placed, it is considered
"New Status". When the purchase price is paid through your Payment
Account (defined below), your order is considered "Processing
Status". Finally, upon processing, orders enter the "Shipped
Status", and are given tracking numbers. You will be emailed the
tracking numbers when your order is shipped. You will be able to track your
packages (after 5:00 pm) through the email you receive. You can also track
the status of your order on our website by entering your order ID# and your
email address.
We do NOT have a printed catalog.
PRICING
The pricing for each product shall be clearly
displayed on the Website at the time you purchase the products from the Company
on the Website. Virginia Candle Supply reserves the right to change its
prices, at any time, without notice. Revised prices will be available on
the Website. The amount of any local, state, federal, provincial or
international tax or tariff levied on the goods, including, without limitation,
sales or use tax if required to be collected by the Company, shall remain be
your sole responsibility, and where required to be collected by the Company,
shall be added to each order.
If the Company receives an order that includes
items that are out of stock, the Company will contact you via telephone and/or
email to inform you of the out of stock items and either credit your payment
method for the amount of the out of stock merchandise or offer to hold your
order until the item is available.
PAYMENT
Goods can be purchased
by you through the Website by credit card (currently accepted are American
Express®, Discover®, MasterCard® and Visa®), by debit card, by using your
PayPal® account, or by using any other method of payment authorized on the
Website at the time of order (each a “Payment Account”). By using a Payment Account with the
Website, you represent and warrant to the Company that (a) you are the holder
of the Payment Account submitted for approval to the Company; (b) the Payment
Account billing information is correct, current and complete; and (c) you
authorize the Company to charge the provided Payment Account for the total
amount of the purchase, plus any shipping and taxes, for which you have
submitted the Payment Account.
Customers may also choose to pick-up online
orders in our store located at 118 Kwick Way Lane Bldg 5B Gray, Tn 37615 nd pay
cash at the time of pick-up. Please allow us 4 hours to have your order
ready for pick-up. Pick-ups can be made Wednesday-Friday 10:00 am-2:00 pm.
No CODs or checks are, or will be,
accepted. We are not responsible for delays in order processing due to
declined Payment Accounts.
SHIPMENT
Title in and risk of loss for all goods sold on the Website shall pass to you upon delivery of the goods to carrier F.O.B. the Company’s facility and/or warehouse. All packages will be shipped with tracking information. (Once a package shows delivered by the carrier, Virginia Candle Supply is no longer responsible.) All shipping costs shall be your sole responsibility unless otherwise noted when ordering. For any merchandise that is returned to the Company due to an incorrect address provided by you, you shall be responsible for all additional shipping costs incurred by the Company and you hereby authorize the Company to charge your Payment Account for such additional shipping costs.
DELIVERY
All shipping is currently done through FedEx,
USPS, and UPS, although the Company reserves the right to change this at any
time. You are solely responsible for all shipping and delivery costs for
the delivery method selected by you when placing your order. You
authorize us to bill such shipping and delivery costs to your Payment
Account. Because of the many possible variables of an order, on-line
shipping charges may not calculate properly in the check-out process. In this
case, shipping charges may be billed separately from your order, and you
authorize us to bill such shipping and delivery costs to your Payment Account.
Once an order is placed, it is given a specific order ID#. Our shipping
system integrates with these numbers so that your package is shipped as fast as
possible to you.
All of our merchandise is inspected for damage
prior to shipping. If you receive products that were damaged during
transit, please call us at (423)726-2400 or email us at [email protected]
to report the damage, and we will assist you in placing a damage claim with
carrier who made your delivery. In the event that your product is damaged and we are not reshipping the product, we will issue a store credit for the damaged products.
Virginia Candle Supply will not be held responsible for
lost or stolen merchandise, including, without limitation, any lost or stolen
merchandise that resulted from you choosing to allow delivery of your order
without a signature. If you find that your package has been lost or
stolen, contact us at (423)726-2400, and we will assist you in making a claim
and/or placing a tracer on your package. Please be advised that tracers
and other requests only initiate investigation into delivery issues and can
take weeks to progress or be resolved. If it is discovered that your
package was stolen, we suggest that you file a police report with your local
police department.
RETURNS
Due to sanitary and other reasons, all sales,
including, without limitation, fragrance, color, wax and Bath-n-Body Products,
are final and may not be returned, exchanged or refunded unless a particular
order has missing items or contains incorrect products, in which event, returns,
exchanges and refunds will be accepted for the missing or incorrect products
only. All orders that have missing items or that contain incorrect
products must be reported to the Company within 72 hours of delivery. After 72
hours from delivery, all orders are presumed to be accurate, and no returns,
refunds or exchanges will be accepted after that time.
To process a claim
regarding missing or incorrect products, contact us within 72 hours of delivery
at (423)726-2400 or [email protected]. Incorrectly
shipped items will be returned, exchanged or refunded only if returned to us
unopened and in its original packaging at the following address: 118 Kwick Way Lane Bldg 5B Gray, Tn 37615 Upon receipt of the returned item, we
will fully examine it and notify you via phone or email, within a reasonable
period of time, whether you are entitled to a return. If you are entitled to a
return, we will issue a refund in the form of a store credit in the amount of your purchase price.
Permissible returns, exchanges and refunds do
not include any shipping and handling charges. Shipping charges for all
permissible returns, exchanges and refunds must be prepaid and insured by you.
You are responsible for any loss or damage during shipment. We do not guarantee
that we will receive your returned item. Shipping and handling charges are not
refundable, and any amounts refunded will not include the cost of shipping.
CANCELLATION
Once an order is placed and accepted, it
cannot be cancelled by you. Exceptions will not be made to this
cancellation policy. Any additions to an order will be treated as
separate orders and assigned a separate order number. It is crucial that
you double and triple check the accuracy of your order before clicking the “place
order” button during checkout. The Company will not be held accountable
for and will not correct any order mistakes that you have made. The
Company will not add to your order or take away from your order. The Company
reserves the right to combine orders for shipping. Shipping is based on weight
and will not be refunded.
There is a fifteen (15%) restocking fee
charged for any order that the Company cancels due to lack of payment in full.
For example, we have had incidences where international customers have
paid for their merchandise, we have packed their order and emailed them to
alert them that they need to pay for shipping, but the customer fails to pay
for the shipping. In such an instance, your credit card will be credited the
amount of your merchandise minus a fifteen (15%) restocking fee due to costs
incurred by the Company in processing, packing and unpacking your order.
PRODUCT DESCRIPTIONS
The Company attempts to be as accurate as
possible in describing products and merchandise for sale on the Website.
However, the Company does not warrant that product descriptions or other
content on the Website is accurate, complete, reliable, current, or error-free.
Please be advised that due to the high
concentration of fragrance oils, we suggest that you test them in final
products before calling us. Fragrances smell different when diluted in
finished products rather than when concentrated in the bottle.
Additionally, Fragrances with the same name, but from different
manufactures, may smell differently. Citrus fragrances in concentrate may
resemble a fuel type aroma. Fragrances used in bath and body products may
discolor and make the final product thin or diluted.
Waxes may differ from batch to batch. As
a result, we cannot guarantee that all batches of wax will be identical or
perform exactly the same.
We suggest testing products purchased through
the Website prior to making large quantities of your finished goods. The
Company is not responsible for any products or equipment you used when making
your finished products. We will not refund customers for raw
ingredients used to make finished products.
Website Contains Copyrighted and Trademarked Information
The Content of the
Website, including, without limitation, the product descriptions, fragrance
names, learning materials, classes and photos, and the logos and marks used in
connection with the goods provided on this Website (collectively the “Intellectual Property”) are subject to the ownership rights of the
Company and/or its licensors. Any use of the Intellectual Property on the
Website without the consent of the Company or its owner is strictly prohibited.
Except as otherwise provided in these Sale Terms and Conditions or the
Policies, you may not modify, copy, distribute, transmit, display, perform,
reproduce, publish, license, create derivative works from, transfer or sell any
information, Content, photographs, materials, products, services or
Intellectual Property from this Website. The Company will aggressively enforce
its intellectual property rights to the fullest extent of the law.
Recipes; Ingredients; Finished Goods
From time-to-time, the
Company may publish on the Website or otherwise make available to customers
(through third party links or otherwise) recipes or instructions for the
creation of candles, soaps or other products (each a “Recipe” and collectively the “Recipes”). Additionally, from
time-to-time you may choose to purchase through the Website or otherwise from
the Company PRODUCTS AND raw ingredients (“Ingredients”) for your creation of candles, soaps or
other products (“Finished Goods”).
The Company is not responsible for the outcome
of any recipe or instructions you try, whether utilizing a Recipe from the
Website, a third-party link or otherwise, and whether utilizing Ingredients
purchased from the Website or elsewhere. Furthermore, Virginia Candle
Supply shall not be responsible for any Finished Goods you create utilizing
Ingredients purchased from us. Additionally, the Company shall not be
responsible for your failure to comply with: (1) applicable law, including,
without limitation, FDA regulations, and/or (2) IFRA guidelines.
By: (a) voluntarily using any Recipe provided
on Website, linked to the Website, or otherwise made available by the Company,
(b) by purchasing Ingredients for the use in making any recipe or following any
instructions, whether a Recipe provided or made available by the Company or a
recipe or instructions made available by any other party, or created by you, or
(c) by purchasing Ingredients from the Company for use in creating or
manufacturing any Finished Goods by you, you hereby: (1) voluntarily and
irrevocably assume the risk of any potential injury that may result, including,
without limitation, personal injury, including death, and/or property damage,
and (2) waive and release the Company, and its members, managers, shareholders,
directors, employees, agents, representatives, successors and assigns from any
and all liabilities, damages, injuries, claims, causes of action, costs or
expenses which may in any way arise as a result of or related to: (i) your use
of any Recipe provided on Website, linked to the Website, or otherwise made
available by the Company, (ii) your purchase of Ingredients for the use in
making any recipe or the following of any instructions, whether a Recipe
provided or made available by the Company or a recipe or instructions made
available by any other party, or created by you, or (iii) your use of
Ingredients in creating or manufacturing any Finished Goods.
Disclaimer; Limitation of Liability
THE WEBSITE AND THE PRODUCTS FOR SALE THEREON
ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES, EXPRESS OR IMPLIED. THE
COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING, WHERE PERMISSIBLE BY LAW, ALL
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE
AND INFRINGEMENT. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS THAT
THE WEBSITE OR THE CONTENT WILL MEET YOUR REQUIREMENTS, WILL BE UNINTERRUPTED
OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE, ITS SERVERS
OR THE CONTENT ARE FREE OF VIRUSES, BUGS OR OTHER HARMFUL OR DAMAGING
COMPONENTS. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE
ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT OR MATERIAL
ON THE WEBSITE.
YOU ACKNOWLEDGE THAT THE COMPANY SHALL HAVE NO
LIABILITY FOR ANY ACTION TAKEN WITH RESPECT TO YOUR USE OF WEBSITE CONTENT THAT
IS NOT AUTHORIZED BY these Sale Terms and Conditions or the policies. THE
COMPANY’S SOLE LIABILITY UNDER these Sale Terms and Conditions AND THE POLICIES
SHALL BE FOR THE AMOUNTS PAID BY YOU FOR THE GOODS PURCHASED OVER THE WEBSITE.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE AGGREGATE
LIABILITY OF THE COMPANY UNDER THESE SALE TERMS AND CONDITIONS SHALL NOT EXCEED
AN AMOUNT EQUAL TO THE AGGREGATE PURCHASE PRICE OF ALL GOODS PURCHASED BY YOU
ON THE WEBSITE FOR THE RELEVANT ORDER. THE COMPANY SHALL NOT BE LIABLE
FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR DAMAGES, BUSINESS
INTERRUPTION, LOSS OF INFORMATION, LOSS OF USE, LOSS OF DATA OR ANY OTHER
PECUNIARY LOSS) RESULTING TO YOUR COMPUTER OR YOUR BUSINESS, RESULTING FROM,
ARISING OUT OF, OR IN ANY WAY CONNECTED WITH these Sale Terms and Conditions,
THE POLICIES OR YOUR USE OF THE WEBSITE, EVEN IF THE COMPANY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
Indemnification
By using the Website, you agree to defend,
indemnify and hold harmless the Company its members, managers, shareholders,
directors, officers, employees, agents, representatives, successors and assigns
from and against any claims, actions, damages, penalties, fines, costs,
expenses, losses or other liabilities, including, but not limited to,
reasonable attorney fees, arising from, in connection with, or in any way
relating to any actual or threatened lawsuit, claim or legal proceeding
alleging any breach by you of these Sale Terms and Conditions or the Policies,
or your use of the Website. The Company reserves the right to assume or
participate, at your expense, in the investigation, settlement and defense of any
such action or claim.
Representations and Warranties
By using the Website, you hereby represent and
warrant to the Company that: (a) you are 18 years of age or are utilizing the
Website with the consent of your parent or guardian; (b) these Sale Terms and
Conditions and the other Policies are the legal, valid and binding obligations
of you enforceable against you in accordance with their terms; (c) you have
full authority to enter these Sale Terms and Conditions and the other Policies
and your entering these Sale Terms and Conditions and the other Policies does
not require the approval or consent of any third party; and (d) your use of the
Website will be in accordance with these Sale Terms and Conditions and the
other Policies.
Modifications and Revisions
The Company may, in its sole discretion,
modify or revise the Policies at any time, without notice to you, and all
purchases after the effective date of such modifications shall be subject to
such changes, amendments and modifications. Any changes or revisions to
the Policies will be posted on the Website. Accordingly, you should visit
this Website periodically to review the current version of these Sale Terms and
Conditions and the Policies.
General Provisions
The Company reserves the right, in its sole
discretion, to terminate your access to this Website and related services or
any portion thereof, without notice for any reason whatsoever. The use of
the Website, these Sale Terms and Conditions, and the Policies shall be
governed by the laws of the State of Tennessee, without regard to conflict of
law provisions. The sole jurisdiction for any legal proceedings arising
out of your use of the Website or any provision in these Sale Terms and
Conditions or the Policies shall be the state and federal courts covering Sullivan
County, Tennessee. Any waiver by the Company of a breach of any provision
of these Sale Terms and Conditions or the Policies shall not operate as or be
constructed to be a waiver of any other breach of that provision or of any
breach of any other provision of these Sale Terms and Conditions or the
Policies. If any one or more of the provisions contained in these Sale
Terms and Conditions or the Policies shall be held to be illegal, invalid,
unenforceable or void in any respect by any court of competent jurisdiction,
these Sale Terms and Conditions or the Policies and any provision therein shall
not be rendered null and void and shall not be affected or impaired.
These Sale Terms and Conditions and the other terms, agreements and Policies
incorporated herein contain the entire agreement between you and the Company
with respect to your use of the Website and hereby supersedes all previous
agreements with respect to the use of the Website. Your use of the Website
shall not create any joint venture, partnership, agency relationship or
employment relationship between you and the Company.
Contact Us
If you have any questions or comments
regarding the use of this Website, or the Policies, you may contact the Company
by mail at 118 Kwick Way Lane Bldg 5B Gray, Tn 37615, by phone at (423) 726-2400.
The Company will make reasonable efforts to answer your questions or comments
but does not guarantee a response to such questions or comments. Please note
that the Company cannot give legal advice and no discussions or correspondences
with the Company should be construed as such.
Attorney Fees
In the event of a dispute between you and the
Company regarding any claim arising out of your use of the Website, these Sale
Terms and Conditions, or the Policies, the Company, if it prevails, shall be
awarded all costs of bringing or defending a claim, including reasonable
attorney fees and the ordinary costs and expenses incurred in resolving the
dispute, including, without limitation, all arbitration related fees and
expenses.
Arbitration/Class Action Waiver
ALL DISPUTES BETWEEN
YOU AND THE COMPANY, WHETHER ARISING IN TORT OR CONTRACT, INCLUDING WITHOUT
LIMITATION ALL DISPUTES ARISING OUT OF THESE SALE TERMS AND CONDITIONS, THE
POLICIES AND THE VALIDITY THEREOF, INCLUDING THIS ARBITRATION PROVISION AND
CLASS ACTION WAIVER, SHALL BE FINALLY SETTLED BY ARBITRATION CONDUCTED
EXPEDITIOUSLY IN ACCORDANCE WITH THE AMERICAN ARBITRATION ASSOCIATION CONSUMER
ARBITRATION RULES BY A SOLE ARBITRATOR SELECTED BY THE PARTIES TO THE DISPUTE
FROM THE NATIONAL OR SULLIVAN COUNTY, TENNESSEE PANEL OF ARBITRATORS. IF THE
PARTIES ARE UNABLE TO AGREE UPON AN ARBITRATOR WITHIN TEN (10) CALENDAR DAYS,
EACH PARTY SHALL SELECT AN ARBITRATOR. THE TWO ARBITRATORS SELECTED SHALL
SELECT A THIRD ARBITRATOR AND ALL DECISIONS THEREAFTER SHALL BE MADE BY A
MAJORITY OF THE ARBITRATORS. THE ARBITRATION SHALL BE GOVERNED BY THE FEDERAL
ARBITRATION ACT (9 U.S.C. § 1 et seq.) AND JUDGMENT UPON THE AWARD RENDERED BY THE
ARBITRATOR(S) MAY BE ENTERED BY ANY COURT HAVING JURISDICTION THEREOF.
UNLESS OTHERWISE REQUIRED BY LAW, THE ARBITRATOR(S) IS NOT EMPOWERED TO AWARD
DAMAGES IN EXCESS OF COMPENSATORY DAMAGES AND EACH PARTY HEREBY IRREVOCABLY
WAIVES ANY DAMAGES IN EXCESS OF COMPENSATORY DAMAGES.
ARBITRATION PROCEEDINGS SHALL BE COMMENCED BY
ANY PARTY TO THIS AGREEMENT BY DELIVERING TO THE OTHER PARTY A WRITTEN NOTICE
REQUESTING ARBITRATION. ANY ARBITRATION HEARING SHALL BE HELD IN SULLIVAN
COUNTY, TENNESSEE, UNLESS THE PARTIES TO THE DISPUTE AGREE OTHERWISE. ANY AWARD
RENDERED BY ARBITRATION SHALL BE FINAL AND BINDING ON THE PARTIES, AND JUDGMENT
THEREON MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION. NOTWITHSTANDING
ANY ARBITRATION RULES TO THE CONTRARY, THE AWARD OF THE ARBITRATOR(S) MUST BE
MADE NO LATER THAN THREE (3) MONTHS FOLLOWING THE DATE ON WHICH THE
ARBITRATOR(S) IS APPOINTED, UNLESS THE ISSUE IS THE SUBJECT OF LITIGATION
BROUGHT BY A THIRD PARTY AND THE ARBITRATOR(S) DEEMS IT APPROPRIATE TO DEFER
ITS AWARD UNTIL THE LITIGATION IS RESOLVED.
Arbitration shall proceed solely on an
individual basis without the right for any claims OR DISPUTES to be arbitrated
on a class action basis or on bases involving claims OR DISPUTES brought in a
purported representative capacity on behalf of others. The arbitrator's
authority to resolve and make written awards is limited to claims OR DISPUTES
between you and the Company alone. Claims OR DISPUTES may not be joined or
consolidated unless agreed to in writing by all parties. No arbitration award
or decision will have any preclusive effect as to issues or claims in any
dispute with anyone who is not a named party to the arbitration.
Website Accessibility Statement
Accessibility Assistance. Alternate Method.
If you encounter
difficulty using or accessing any element of this website provided by Virginia
Candle Supply, please call us at (423)726-2400 or email us at [email protected] and we will work with you to
provide the information or product you seek through an alternate communication
method that is accessible for you consistent with applicable law (through
telephone support). Customer service representatives are also readily available
in our store, located at 118 Kwick Way Lane Bldg 5B Gray, Tn 37615. As a point
of information, however, virtually all substantive information on this website
is in text form, and virtually all pictures or images are ornamental and
non-substantive.
Goal of Accessibility for All
Virginia Candle Supply desires to provide you
a positive experience visiting our website, and we aim to promote accessibility
and inclusion. Whether you are using assistive technologies such as voice
recognition software or captions for videos, a screen reader, or a magnifier,
our goal is to make your use of Virginia Candle Supply’s technology as
successful and enjoyable as possible.
Actions
We are actively devoting resources and taking
a wide range of actions to enhance the accessibility of our website and other
technology. The following examples are listed below:
·
Working with the
website platform company we use to review our website for accessibility in
relation to Web Content Accessibility Guidelines (WCAG).
·
Approaching an outside
accessibility web firm with experience and skills pertaining to accessibility
·
Creating a statement
that promotes accessibility
·
Allowing for keyboard
navigation
·
Including captions for
video content
·
Offering alternate
methods of doing business and communication with Virginia Candle Supply, such
as through our brick and mortar store and through telephone communications
·
Reviewing our website
periodically to test accessibility.
·
Requesting feedback
and suggestions from our customers on how we can improve our accessibility
·
Providing employee
training regarding any accessibility issues
·
Working with our third
party technology suppliers to promote the accessibility of all third party
components of our technology environment
·
Ongoing Effort
Although we are proud of the efforts that we
have completed and that are in progress, we at Virginia Candle Supply view
accessibility as an ongoing effort.
Feedback
Please contact us at (423)
726-2400 or [email protected] if you have any feedback or
suggestions as to how we could improve the accessibility of this website or our
other technology.